Lose control of players when playing online

Uninstalled the game for months and redownloaded it today - tried to play 2 clubs games and in both my character was unable to move. It's nice to see that EA have made no attempt at fixing this issue despite the fact that I have been on countless live chats and they told me to "pUt It On ThE fOrUm In OrDeR tO rEsOlVe ThE iSsUe faster"- immediate uninstall and there is no chance that I am getting another EAFC game again and I hope other people follow suit because this company deserve what they give, absolutely nothing.