Lost connection due to servers
Hi. I was playing a squad battles game and I was winning quite comprehensively. All of a sudden, I lost connection through not fault of my own. I logged back in and lost the game 3-0. I have logged ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. We're not able to issue compensation for disconnecting. If you disconnect frequently, we should go through some troubleshooting. If you want to do that, please run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Hi… it was not my connection that was the problem! Everything else was fine except for eafc25… your servers were unreliable and surely you can view what happened. Please take responsibility that it was the servers fault for kicking me out of the game, thus losing 3-0 where I should have been given the win. I do not disconnect frequently thank goodness. But I reiterate…. This was not MY connection that was the matter, it was EA servers. You need to take responsibility and issue me with some sort of compensation. Thank you!
- EA_Aljo
We will keep an eye out for any issues. Unfortunately, compensation is not available for this. Please let me know if you change your mind about troubleshooting.
I get that EA doesn’t want to make it a policy to provide compensation anytime a user/customer claims they’ve been disconnected. Fair enough. BUT, it’s damaging to any positive relationship EA might wish to have with the FC community of users when it refuses to acknowledge ANY shortcomings in its services. You say “we will keep an eye out,” but when has EA ever admitted that it has performance issues with its servers??? I’ve born witness to countless customer complaints in these forums about disconnections and sluggish (laggy) play and not ONCE have I EVER seen EA own ANY of it. So, it stretches credulity to the absolute breaking point for EA to say “we will keep an eye out” when all past evidence suggests that it’s just going to keep on behaving as it has all along—as if the performance problems users report are NEVER an issue on the company’s end. It’s this obstinate stance more than anything else that destroys any sort of trust (let alone good vibes) that ought to exist between the FC community of users and the company.
We all love football, and most of us once loved this gaming franchise, but since buying FC 25 in January (my first purchase since FIFA 20) I’ve been really disappointed by what I’ve witnessed in these forums. EA staff are perfectly civil, but that doesn’t mean users/customers don’t feel deeply disrespected when those staff have no useful responses to their problems because the company sitting behind them wants to act like no problem actually exists. Considering we all forked out considerable money and have invested significant time in this game, it comes across as a fairly contemptuous stance that EA has chosen to stake out. Maybe EA doesn’t care and is laughing all the way to the bank, but if it actually values customers like me orJosshusbands39 then it ought to stop insulting our intelligence with the “we’ll keep an eye out” nonsense, admit that it has connectivity issues and get real about fixing the game.
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