Forum Discussion

Muty88's avatar
Muty88
New Novice
5 months ago

My evolution players disappeared

Hi after the last update, my players in my evolution area are all disappeared and I can't claim the players that i already completed their challenges. Can you help me please 

9 Replies

  • There is chance that evolution has expired. Do your remember evolution names and their respective expiry date? 

  • Muty88's avatar
    Muty88
    New Novice
    5 months ago

    I can't recall them all, but I'm 100% sure some of them were not expired 

  • sanket_360's avatar
    sanket_360
    Hero+
    5 months ago

    Ok, which one you are 100% sure? Can you please share name of evolution? 

  • Muty88's avatar
    Muty88
    New Novice
    5 months ago

    Can't recall the names actually but when that happened there were still days left before they expired 

  • Muty88's avatar
    Muty88
    New Novice
    5 months ago

    Just now I tried gladiator evolution, there is still one day to get it and several days to expire , and immediately after choosing the evolution player , the player didn't show up in progress evolution area.

  • sanket_360's avatar
    sanket_360
    Hero+
    5 months ago

    Did you start the evolution or just used preview the evolution? Can you please attach screenshots or video clips which will show My Evolutions section and your Gladiator evolution?

  • Muty88's avatar
    Muty88
    New Novice
    5 months ago

    I'm definitely sure that I started the evolution. I attached some screenshots of the players that there're still in progress and not appearing in my evolution area. I took a video but it's too big to be uploaded for another evolution ,named Hawk evolution. I started it today , but it's still not showing my in progress evolution player at all.

  • sanket_360's avatar
    sanket_360
    Hero+
    5 months ago

    If the video is too large, then upload it to YouTube and share the link here.

    Did you change any settings on your game or console? Did you try to reinstall the game? If reinstalling didn't help, then the last option is to get in touch with EA help here - https://help.ea.com/en/help/faq/using-ea-help/

  • Muty88's avatar
    Muty88
    New Novice
    5 months ago

    Tried to reinstall but no joy.  I attached the video down here 

    https://youtu.be/pIXJ-Oc2jls?si=W2AGWGWN3ErUmI9A

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