My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message: "Online service is disabled on your Account for Playstation Network due to parental control restrictions." We have checked the parental control settings on Playstation and they shouldn't be causing a problem. It seems that he has full access if he logs in on my (adult) account but not his own account, which is not what he wants to do. Please can you advise how we fix this? Thank you. CM Edit: Updated title for clarity

The final outcome it seems is that they have raised a bug report for me!!They also recommend we upvote these threads on here to get attention!!Utter carp.

@EA_cuervo I've been on the chat with someone from EA for over 2 hours - they can't seem to fix it - they are raising a bug report supposedly...this is really frustrating for kids who have spent a lot of their own money on a game.

Product: EA SPORTS FC 25Platform:Sony Playstation 4Please specify your platform model. Sony PlayStation 4What is your Gamertag/PSN ID/Switch ID?Which mode has this happened in? Ultimate Team™Which part of the mode? Squad BattlesCan you tell us the date (MM/DD/YYYY) that you saw the bug? 20/09/24What time did you see the bug? (HH:MM AM/PM) 07:20What is your time zone? GMT (UTC)How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? No access to any online features inc Ultimate Team, Career Mode, etc Error saying parental controls restricting it but there are no parental controls and account for a 14 yr old. What happens when the bug occurs? Nothing, online features not available.What should be happening instead? Online features should workMy son can’t load his ultimate team or anything online. It has an error message saying parental controls mean there aren’t online services. The FC points haven’t loaded either. Very frustrating! FC24 works perfectly well. Account is age 14 and all parental control removed!

I am 14 years old and have the same problem. Had an extra job and worked hard to get the money for the ultimate edition.Me and my friends had planned for many weeks to have a sleep over and play the new EA FC 25 game, but unfortunately it didn't end the way we wanted. Instead time was spent on troubleshooting and contacting several help supporters.Me and my dad have tried everything you can test and even more, but we end up with the same conclusion every time. It has to be a bug with the EA FC 25 game, for ps4 players that have pre-ordered the ultimate edition and also have the parental control settings activated.No restrictions on the playstation should affect the access to the game's online features and everything indicates that there is a problem with EA. It's very sad to hear that so many people are experiencing the same problem and I think that EA😕 actions are very questionable. I hope the problem can be fixed as soon as possible and that the young players who paid a lot of their own money can get what they paid for. An apology and some sort of compensation from EA would have been appreciated.

Same here.My son is 13, he has access to online features in other games, like FC24, but “age restrictions” prevents him from getting online on FC25. Yes, he’s on PS4, and yes he spent his own money (this game isn’t cheap!!) only to not be able to play it with his friends…I hope they fix this issue quickly and that they provide some kind of compensation…

Online Service disabled - PS4 - EA FC 25

147 Replies

mvrnnx5ogxnl
5 months ago
My son is also getting this message, he is 13 years old too .. I have checked all parental controls, settings, PlayStation plus settings .. it’s awful especially as he paid for the early access too
LittleKidWolves
5 months ago
You can't use the PSN exception as there is no way to request it from the PS4 - I've checked this with PSN.

PSN say it seems to be an EA issue relating to age for online.

I'm currently in a chat (an hour long so far) with an EA person trying to resolve it.
antslater
5 months ago
It has to be an EA issue
Has he plays GTA 5 etc, yes I know he's 13, I don't need to be judged lol
Just highlighting the restrictions are not on the PS4/psn
antslater
5 months ago
Hopefully you can report back to us, with a fix
LittleKidWolves
5 months ago
Currently 2 hours on a "chat" and they have come back with
"Sadly we are unable to resolve yoour query."

I'm pushing to speak to a manager...
antslater
5 months ago
That's an F-ing joke.
My son is absolutely livid.
He worked hard for the £90, been counting down the days for this to happen
LittleKidWolves
5 months ago
The final outcome it seems is that they have raised a bug report for me!!

They also recommend we upvote these threads on here to get attention!!
Utter carp.
LittleKidWolves
5 months ago
@EA_cuervo I've been on the chat with someone from EA for over 2 hours - they can't seem to fix it - they are raising a bug report supposedly...this is really frustrating for kids who have spent a lot of their own money on a game.
dde4ea1e7fa1e7a
5 months ago
How did you get a chat option? I'm trying to talk to someone about my issue -> Can't connect to FC Online and have the game pre-ordered.
getinn11
5 months ago
My son is having the same problems too. He can play fc24 online without any problems but is not able to get online on fc25. He has a PS4, is 14 and all restrictions have been turned off.
He has paid a lot of money that he saved up for this and is quite rightly very upset.
Has this been resolved for anyone?

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Online Service disabled - PS4 - EA FC 25

147 Replies

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