Random Disconnects on PS5 Pro (FC25)
I’m having a big problem with FC25 since I switched to the PS5 Pro. I keep getting disconnected during matches, no matter which game mode I play – Pro Clubs, Career Mode, or Ultimate Team. With my...
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EA_Aljo
Community Manager
Community ManagerHi there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
I tried to run the Connection Quality Report on my PS5 Pro as requested, but unfortunately the option for “Connection Quality Report” does not appear in the menu – even though I’m in Ultimate Team and connected to the EA servers.
I tested my connection on the PS5 and everything looks good (NAT Type 2, wired connection, no issues).
Since I couldn’t access the in-game report, I ran the test via the EA website instead.
My results: Score: 93/100
Ping: 23ms
Jitter: 2.4ms
Packet Loss: 0.03%
Screenshot is attached below. Thanks in advance for your support!
- EA_Aljo
Thank you. You've got some packet loss. That is most likely the issue. Have you tried speaking with your ISP to see if they are noticing any issues? Also, it would be good to go through the connection troubleshooting steps here.
If I understand you right, this just started happening when you switched to a PS5 Pro?correct, the issue came when i switched to the PS5 Pro, with the Base PS5 i never had these problems
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