Servers or Game is bad?
I play on a PS5 with a 1000/1000 Mbit/s connection and consistently achieve a connection score of 95+% according to your own metrics. Everything is connected via LAN cable.
The game has become completely unplayable. I've been playing since December, and although there were rare moments when it worked acceptably, those were exceptions. Player commands via the controller are delayed or ignored entirely, passes are unreliable and often go in completely unintended directions, and it takes a miracle to make a player with the ball sprint. Overall, the player movement is choppy, and animations fail to load correctly. It seems there is a serious issue with optimization or synchronization that breaks the core gameplay. In competitive modes like FUT Champions, skill becomes irrelevant — the winner is often the one with slightly better gameplay conditions.
What’s also puzzling is that sometimes the gameplay conditions differ significantly between players — I may experience lag and sluggish controls while my opponent plays smoothly, even though crossplay is disabled. Other times, both sides seem to suffer from poor responsiveness, suggesting broader synchronization or performance issues.
I have ensured the game is always fully updated, and I have also performed multiple clean reinstalls — not only of the game itself but also of the entire PS5 system software. I’ve tested different PS5 consoles, multiple controllers, a separate internet connection with a different ISP, and even another monitor. The issue remains unchanged.
Can you investigate and fix this issue, which clearly affects many players? Or should I proceed with a refund request under EU Directive 2019/770, which states:
Digital content must be functional, compatible, and suitable for normal use. If it is defective (e.g., poor performance, serious bugs, or unplayability), the consumer is entitled to a repair, price reduction, or refund.
Please let me know when this issue is expected to be fixed or how I should proceed. I am more than willing to cooperate in helping resolve the problem.
