"There was a problem getting your online information. Please try again."-Clubs

Tried this as well. On Xbox old gen but on a new gen console. Happening on my other account as well.

Is this in anyway related to the glitch that meant all teams played in D5 playoffs rather than the league they should have been in? it seems to have happened as soon as play offs finished.

Also tried to connect with a fresh account and had same error message. Then deleted all personal settings on fresh account and same error message.

@EA_Pulsar

Can I also check if the time on your console or PC is set to update automatically? I have seen this in the past happening due to incorrect time settings. 

Time correct.

I did this as well, no change. 

I did check this. But its also not the problem 

this should be a relatively easy fix but isn’t… I’ve never seen anything like this, it just doesn’t let you play and it doesn’t make sense - seems like a server issue with probably more accounts than we know of

Thanks for the fast response. I'll inform the team and we will investigate this issue. 

If you encounter this problem, please provide the following information to assist us with our review:

- Gamertag / PSN ID / Username:  
- Platform:  
- Game Version:  
- Summary of the Issue:  
- Recent Timestamp (Date, Time, Timezone):  
- When does the error occur:  

Your support is greatly appreciated. Thank you all!

Gamertag / PSN ID / Username:  snek-

- Platform:  ps4

- Game Version:  1.06

- Summary of the Issue:  can't start clubs, when loaded it says There was a problem getting your online information. Please try again.

- Recent Timestamp (Date, Time, Timezone):  7:59 PM GMT+3

- When does the error occur:  when trying to start clubs.