Forum Discussion

MhdBisso's avatar
MhdBisso
Rising Novice
9 months ago
Solved

"Unable to process your request" error message

Happened to me 3 times today, after winning the match the game show this message "The ea servers can't process your request....." and count the game as lose

  • Hi everyone,

    this error is most likely related to hitting our security limits for playing too many games or performing too many actions in a short period of time.
    For example, if you are constantly quitting games after a goal is scored and then instantly playing the next one.
    Sometimes it's also referred to as a “soft ban”.

    This security limit is in place to prevent any bots or automated programs from abusing and essentially cheating our system.
    Neither us here in the forum nor our EA Help support team are able to manually remove that limit for you.

    If you experience this error, you should take a break from the game and wait up to 24 hours (sometimes it can be longer if one keeps trying and trying).

    Otherwise, another tip would be to regularly play a full game or two in between.

38 Replies

  • r42yfwe6jn54's avatar
    r42yfwe6jn54
    Seasoned Newcomer
    9 months ago

    But you can continued doing sbc and spending coins/money but can’t play a game you’ve paid for because a game mode they created means you play games thick and fast. Well done EA! Absolute *******s

  • MhdBisso's avatar
    MhdBisso
    Rising Novice
    9 months ago

    This solution simply highlights how broken and disrespectful the game is. The first thing you do is attack the players, accusing them of bot-like actions, even though we've all stated that the issue occurs when we win a match—whether it's fully played or the opponent leaves. Why would I fortify a match I’m already winning? And if the game has already decided that the match won’t count due to past negative actions, then why allow me to start a new one in the first place?

  • So please remove the "Solved" status and work with the community to eliminate these broken rules from the game.

  • pantelovic97's avatar
    pantelovic97
    Seasoned Newcomer
    5 months ago

    It's crazy. I played against a classic speed boost low driven merchant and was down 4-1 then I retaliated and in the 90th managed to make it 5-4. Then the game ends and this appears. I am really sorry for those guys who are going to buy the next game this is beyond disrespevtful towards customers. Oh and please EA don't forget to give to your streamers employees who look like actual rats the best rewards while I get Vially Lampard and Scholes. 

  • Le_Sweg's avatar
    Le_Sweg
    New Novice
    5 months ago

    YOU KNOW WHAT'S EVEN BETTER?

    EA JUST BANNED ME PERMANENTLY FROM ALL THEIR FOOTBALL GAMES FOR NO **bleep**ING REASON.

    THEY BANNED ME ON 20 JULY 2025, I AIN'T EVEN PLAYING THE GAME DURING ON THAT DATE FOR WEEKS I DIDN'T PLAY.

    AND NOW I'M BACK WANNA SEE HOW **bleep** THIS GAME IS AT NOW..  AND THEN BOOM, I CAN'T ENTER ULTIMATE TEAM, I'M BANNED PERMANENTLY FOR PLAYING CLEAN WITH NO CHEATS, NO HACKS IN MY ENTIRE LIFE.

    GG EA, I WILL NEVER BUY YOUR GAMES EVER AGAIN.

     

    oh wait, i might buy your game again, BUT ONLY IF I HAVE HACKS, JUST TO DESTROY YOUR COMMUNITY OF CLEAN PLAYERS, SO THEY GET BANNED TOO FOR NO REASON, BECAUSE HACKERS WILL NEVER GET BANNED HAHA.. LET'S SEE I'LL GET MY REVENGE NEXT YEAR. AND POST IT HERE AS WELL.

     

  • SCMan93's avatar
    SCMan93
    Rising Novice
    3 months ago

    This is a ridiculous answer.  Same problem exists in FC26.  I'm not a bot.  Just been playing the game most of the weekend.  I guess EA doesn't really want people excited and playing the game.  Both in Squad Battles and in Rivals games, I've had no network issues and then "BANG" this error pops up, kicks me out of the game, robs me of the coins, points and progress for objectives.  Then when I load the game back up, they have the nerve to give me a message saying that a DNQ will negatively affect my gaming and reduce my coins per game, etc.

    During the first short week of squad battles, I lost credit for 4 out of 16 games.

    Come on EA.  You can do better! 

  • Trick361's avatar
    Trick361
    Rising Newcomer
    2 months ago

    How does playing the game result in a ban? just had that happen to me after a close game on a streak. also im not banned in any way but still got that error message. fix your **bleep**. small indie company

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