I went to log into my Ultimate Team account today and came across a ban message, even though I don't use any kind of hack, I don't offend my opponents and I don't use any game bugs to do well. I wanted to know how to proceed with this situation, I already sent a message to contest the ban but I would like to know if there is any other resource to help me remove this mistaken ban.

Hi there. We're not able to help with bans over the EA Forums. It sounds like you've already submitted a dispute so please keep an eye on your email for a response from ToS after their investigation completes. Thank you.

wrong ban | EA Forums

21 Replies

EA_Aljo
Community Manager
4 days ago
Hi there. We're not able to help with bans over the EA Forums. It sounds like you've already submitted a dispute so please keep an eye on your email for a response from ToS after their investigation completes. Thank you.
ionut_girla
Rising Rookie
4 days ago
Hello EA_Aljo, I saw many posts today about this. is it possible that something happened on your end? an official communication could be helpful.
Sirkesim
Seasoned Novice
3 days ago
You have victimized so many people. You better act quickly.
EA_Aljo
Community Manager
3 days ago
I'm not aware of any issues with false bans. More information on bans, as well as instructions for disputing them, can be found here.
HizzoKing_NG9000
Seasoned Rookie
3 days ago
Pretty sure there is. Today multiple ppl including me have been banned aswell for no reason at all.
Maybe something with anticheat detecting some random file as a cheat?
coolfeiyu1984
Rising Newcomer
3 days ago
I was also banned yesterday, and I didn't use any cheats. EA's behavior is really disappointing. Please solve it as soon as possible and don't let the players down. Thank you.
EA_Aljo
Community Manager
3 days ago
HizzoKing_NG9000 and coolfeiyu1984

Please use the link in my previous response for disputing bans. Your accounts will need to be investigated by Terms of Service. We cannot help with bans over the EA Forums. Thanks!
HizzoKing_NG9000
Seasoned Rookie
3 days ago
Yeah i've done that. Thanks. It's just annoying we'll have to wait and miss out on rewards, SBC's etc...
elkepuco11
Seasoned Rookie
3 days ago
HELLO, CAN I ASK YOU SOMETHING?
EA_Aljo
Community Manager
3 days ago
Sure. You don't need to ask if you can ask. That's what we're here for :) I'll do my best to get you an answer.