Forum Discussion

Plaanck_'s avatar
Plaanck_
New Rookie
15 days ago
Solved

xCloud Login Unavailable when trying to login to Web/Companion App

I've been trying to log in to the FC Ultimate Team Web App and the FC Companion App since yesterday, but I keep receiving the following message: "Login Unavailable We're currently having trouble w...
login issue
pc
xbox
  • EA_Vendcera's avatar
    EA_Vendcera
    9 days ago

    Hey folks,

    it seems like there might be a slight mishap with the error message. I've flagged that to the team. The reason you can't access the Web and Companion App is most likely because you haven't unlocked it yet.

    If you are new FC 25 players, you won't instantly get access. For the in game transfer market, there are first so-called Foundation objectives you'll need to complete.

    Then in order to get unlocked for the Web and Companion App, you'll have to play some more. We've got an EA Help article which goes into more specifics.

1e9a4977d2bcaf8e's avatar
1e9a4977d2bcaf8e
Rising Novice
8 days ago

Similar experience, I have completed the foundation objectives and have acces to the transfer market in game. I have been playing for a week now and still can't access the companion app which makes completing those SBCs very difficult.

Maguire23's avatar
Maguire23
Seasoned Novice
8 days ago

Someone else said it earlier, this is a bug for Xbox Game Cloud players which EA won’t address. There has never been a requirement in the past to play for a certain amount of time before being able to access the Web App. 

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.10,558 PostsLatest Activity: 23 minutes ago