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Plaanck_'s avatar
Plaanck_
New Rookie
2 months ago
Solved

xCloud Login Unavailable when trying to login to Web/Companion App

I've been trying to log in to the FC Ultimate Team Web App and the FC Companion App since yesterday, but I keep receiving the following message:

"Login Unavailable
We're currently having trouble with login services. While we work on it, you can try to
log in from your Console or PC to get the full Football Ultimate Team experience."

I just started playing yesterday through Game Pass, using cloud gaming to play FC 25. I don’t know if that might be affecting access, but I haven’t played much Ultimate Team yet.

I’ve tried logging in on both PC and mobile, using different networks (Wi-Fi and mobile data), but nothing works so far.

[Title adjusted by CM EA_Vendcera]

login issue
pc
xbox
  • EA_Vendcera's avatar
    EA_Vendcera
    2 months ago

    Hey folks,

    it seems like there might be a slight mishap with the error message. I've flagged that to the team. The reason you can't access the Web and Companion App is most likely because you haven't unlocked it yet.

    If you are new FC 25 players, you won't instantly get access. For the in game transfer market, there are first so-called Foundation objectives you'll need to complete.

    Then in order to get unlocked for the Web and Companion App, you'll have to play some more. We've got an EA Help article which goes into more specifics.

39 Replies

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  • Noedjrrrr's avatar
    Noedjrrrr
    Seasoned Traveler
    2 months ago

    Same here, may its something with the progress in game? maybe we have to play some hours to enjoy the app.

  • 623db51227113600's avatar
    623db51227113600
    Seasoned Newcomer
    2 months ago

    I'm having the same problem, and i still can't log in. I've tried the web app and the mobile app, and this error keeps appearing.
    It's probably important to point out that i use Gamepass e Xcloud to play.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Did you get this sorted or is it still an issue?

    Darko

  • Oliviero07's avatar
    Oliviero07
    New Novice
    2 months ago

    Same error.. I tried different devices, different wi-fi, diffent vpns. Still same error.

  • 1e9a4977d2bcaf8e's avatar
    1e9a4977d2bcaf8e
    Rising Novice
    2 months ago

    Exact same situation and error message for me when trying to login to the companion app. EA didn't manage to help at all so not too sure what to do.

    Those SBCs are such a pain to do without the app and it ruins the UT experience not being able to use it..

  • diogvieir's avatar
    diogvieir
    Seasoned Newcomer
    2 months ago

    I'm 2 days trying to login webapp and I keep receiving the same error message:

    "Login Unavailable

    We're currently having trouble with login services..."

    I followed some videos and tried to logout from the game and try again, it didn't worked. 
    I don't know what else to do it sounds so ridiculous not being able to login in a simple website.

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