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or1LAndo's avatar
or1LAndo
Seasoned Newcomer
14 days ago

Disconnected from champs whilst winning twice and took the loss

Was playing champs like any other day and was winning my second game 10-5 around the 72nd minute was kicked and got the loss very next game I had won and was waiting for pop up to say that I won when I was told that was serves couldn’t manage my request and I got the loss for that champs game when I had won it am so sad would’ve had 2 wins if it wasn’t for EA servers what can I do 

5 Replies

  • or1LAndo's avatar
    or1LAndo
    Seasoned Newcomer
    13 days ago

    Here I got it I sent it already but I don’t know if you got it 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    It's on the left side of the Connection Quality Report screen.

  • or1LAndo's avatar
    or1LAndo
    Seasoned Newcomer
    14 days ago

    Ok and that is on the left side of the screen on ultimate team?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hello. We should go through some troubleshooting to try to find out why you keep disconnecting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

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