Game Freezes and kicks me out before I even get to play

This has been happening to me for weeks now, I have contacted support and ofc, no response. I am reaching out to the community because maybe other people are experiencing the problem. The game works fine except when I go into a game, I get to pick my jerseys and then I go in. It shows me the matchup and before going into it, completely freezes and then it says lost connection. I play on ps5 and I have a lan cable and really good wifi. This problem only happens to me when I’m at home and not at school. I know this isn’t a connection issue or a wifi issue as I have been actually been in games once every 100 tries. I don’t know if I’m IP banned or not I have checked numerous times. I would love some help

 Thanks