Creating a new post in hopes that an EA representative will view / address this and not a random community member that will stamp my issue as addressed. Ultimate team player item and pre order content were not received when game was launched and I entered ultimate team no player item, need assistance
Hi there, @A15IronVision
The pre-order content isn't being released until September 20th.
Actually I think if I remember correctly, when choosing to pre install the new FC25, it had an option cancelled out for pre-order. It may have activated today on launch day, best thing to try is go down to the game, manage installation and see if there is anything else to install alongside the game.
Thats why maybe why some of us have it and the majority don't as we all probably pre-installed it prior release..... HOPE THIS HELPS
I won't be able to try it myself until earliest 4pm
I haven’t received my 4600 FC points or my Hero pack yet and it’s now the 20th of September, I go on the companion app and it says FC points can’t be used in the store and I haven’t received anything. I’ve tried contacting EA help but a 12 minute wait til was more like a 40 minute wait time and I still didn’t get any help
If you bought the game through steam you have to redeem the ultimate edition rewards by going into the libary, clicking on fc25 and a redeem rewards should pop up
I haven’t received points or packs from pre order, seems a few people are having this problem, is there a solution? I waited until midnight (uk) and still the same problem today?
Its now the 20th for me and I still haven't received my hero pack
got the hero pack but not my fc pionts
Same here no fc points, no hero pack and etc. I've received below message, i think it is an issue EA is fixing on it.
I'm missing my pre order packs
Me too! Still waiting for EA to sort this!
I still don’t have my pre order content fc points
