Received base Gold Lukaku while TOTS version was live – content error
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Update – June 2nd:
Still no response or fix. I contacted EA Support via live chat, and they confirmed the issue is known and that my case was added to the internal report.
Could EA please provide a follow-up or clarification on the next steps?
Hi, I would like to report a serious content distribution error in FIFA Ultimate Team.
On May 19, 2025 at around 7:54 PM (Rome time), I completed the SBC “Welcome to SBCs” and received the base gold version of Romelu Lukaku, even though his TOTS version was live in packs at the time.
According to FUT mechanics, when a player has a TOTS (or any special version) in packs, the base gold version should not be obtainable. This appears to be a pack content error.
I contacted EA through the official support channels multiple times, but all my cases were closed without any real answer, only generic replies linking to EA Help articles or Answers HQ.
Account details:
- EA Account Email: [edit: email address removed]
- PSN ID: TLDF_giuanto88
- Platform: PlayStation5
- Date/time of issue: May 19, 2025 – 19:54 (Rome)
- Mode: Ultimate Team – SBC “Welcome to SBCs”
- Issue: Received base gold Lukaku instead of TOTS (or none at all)
Screenshots attached.
Please escalate this to the relevant internal team. I am not the only player affected by this kind of error.
Thank you,
Francesco D'onghia
