This year it’s the most bad year I ever have

Hi ea I’m for years please ea fc from before its call fifa

i never pass year like this in my life I play ultimate team 

open million packs millions players picks play a lot do all no matter what I doing I get only bad why what happened this year I never get before amazing but no like this year it’s terrible nothing nothing I don’t understand what happened I feel so bad I tell to myself maybe today maybe this promo and it’s never happened please I think so something happened to my account please fix this I never cry but something like this never happened before nothing nothing 

I play in PlayStation 5 my account email is mailto:[edit: email address removed]

Can you please help me and check why it’s like this thank you so much 

Eliran Shushan