Ultimate Team problem connecting with intact EA sports PS five connection

Same here, oh my god been a week i cannot open FUT, untill i called ISP technician, i called for check any blocking my sever, i do restart, unplug everything in my internet, even using wired to my console then still get nothing. I use to reach EAhelp but i have not  any clue. While try to using mobile hotspot to enter FUT then its successful but except ping getting jumping. Oh my godness, this case really make me confused.