Wrong Season Premium Reward due to Server Delay – Please Review

Dear EA Support Team,

While I was claiming my Season Premium Level 25 reward, the game encountered a problem.

At Level 25, there was a choice between Nunez and Marmoush. I pressed R3 to view the stats, but nothing happened.

I pressed X to select Nunez, but the game did not respond. When I pressed X again, the game suddenly skipped ahead and processed the Level 30 reward instead.

In the end, I received the Level 25 reward, but the Level 30 reward was automatically claimed without giving me any choice.

Because of this, I ended up with Wilson instead of Mendy, which I did not want.

Could you please review my account and help correct this issue?

The lag and the lack of a confirmation button caused me to lose the chance to choose the card I really wanted.

PSN: birdbluez

email: [edit: email address removed]