Account hacked

Almost 2 weeks ago my account was hacked and most of my players were missing and all coins missing, I raised a ticket with EA, almost 2 weeks later the issue is still been 'investigated' i have been advised by agents a hacker was in my account, promised this issue would be resolved within 48hrs, the case escalated 3 times, youd think after spending all the money I have on the game they would be quick to fix this issue but I am now 2 weeks into no game time on ultimate team, no team to play with and no compensation or fix.