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66i2zz2m50eb's avatar
66i2zz2m50eb
New Novice
2 days ago

Remove DNF if game freezes due to console overheating

After losing a game 6-1 on champs, by the 60-something minute I was winning 4-0 in the second match and got a DNF notification… as if I know how to freeze mid-game and disconnect. Can EA give exceptions and not apply automatic loss and DNF when game freezes because of suspected console overheating? Idk if you can get permission from console manufacturer to allow the console to send some kind of signal when such occurrences happen to avoid loss of progress.

Please let me know if you can come up with a solution. Thanks.

 

competitive gameplay
discussion
playstation
xbox

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    That would be something that Sony would need to implement 66i2zz2m50eb​ as our team would not be able to know if it was an overheating issue, someone yanking the plug or a general crash.

    Darko

  • 66i2zz2m50eb's avatar
    66i2zz2m50eb
    New Novice
    1 day ago

    Thanks. I was thinking they could set something up similar to when the game crashes unexpectedly, a window comes up asking if you‘d like to report it to SONY - something like that.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey 66i2zz2m50eb​ will pass the feedback on to the team but this is not likely something that will be workable.

    If your console is overheating then the best thing you can do is ensure that it is in a well ventilated area and that your fans are clean and not obstructed. 

    Darko

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