Account was hacked and its been 10days

Question

So my account was hacked into whilst i was at work and all my coins and any tradables were sold leaving me with a transfer ban. I contacted ea help and they immediately said there was suspicious sign ins (which i have seen for myself after downloading my data).

They told me how to appeal the ban and then passed on all my missing content to a team to help restore them. I thought this was amazing until 3days later they went and permanently banned my account from all online fc modes.

when i contacted them again they said not to worry and just wait for the active case to be solved, all in all its been 10days since my account was hacked and I’ve been unable to play the game.

Does anyone know how to speed this process up??? Thank you!

mherod · Answer

I am able to prove this wasnt me too i just need an ea employee to take a look at my case

thekernal96 · Answer

How do we see the data, same thing happened to me but i cant see what happened, all i know is that all my coins and tradable players are missing? Have you opened a case with EA support and have they resolved it?

mherod · Answer

Yeah its been over 3 weeks. You can download your date form the ea website, it shows everything. Including sign ins and the location the sign in was made. In my case it was tunisia

thekernal96 · Answer

i downloaded the data and in my case it was USA (im from australia) ofcourse it could be a vpn, regardless, its proof of my account being attacked . why they take our coins and all tradable players im unsure. its probably the quickest way they can get in, grab , and leave. their is a large market for hacking FC coins. its such a shame EA allow their content creators to sell such platforms. when its a violation, (even though im not using them) its part of the problem, not banning those who promote and use.&nbsp;

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Account was hacked and its been 10days

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