I've pre-ordered FC 26 but the money hasnt gone out of my account and i havent been sent an email, the game appears in my xbox library, i'm just a little confused. I had the same thing happen a couple of years ago and didnt get my pre-order bonuses, please help!
what do you mean by cc?
Community ManagerHey everyone,
We understand that the way a pre-order works can be confusing.
The billing process can differ depending on the platform and store from which you pre-order.
If you pre-ordered from the EA app, you would have been charged immediately, as explained in this guide.
If you pre-ordered on Xbox, you can find out how the billing works in the Xbox FAQ here.
If you pre-ordered on PlayStation, similarly to the EA app, you should be charged immediately, as mentioned in this PlayStation guide.
If your initial pre-order fails and you need to place a new pre-order now, we can't guarantee that any additional content for pre-ordering the game early will still be granted, as you'd be placing a new pre-order for a different version of the game than the early pre-order one. The cut-off date for the early pre-order was the 26th of August.
We hope your pre-orders will process correctly, so you can enjoy the game when it launches!
