FC26 - Transfer Market Ban After Legitimate Trading Activity

stephen9876​ 

It appears you have appealed correctly. Please allow more time for your case to be attended to. Apologies for the delay. Thank you. EA_Barry.

Thank you for the response. I appreciate the update. I’ll continue waiting, although I’m a bit concerned due to the length of time the case has been on “Waiting on Studio.” Hopefully it can be reviewed soon.

Hi mate, I am having the same issue, however the tech support team does not care for its customers, they only send me automatic replies in the ticket with the same information over and over, and after the re-appeal I am sure that no one is taking care of my ticket which is quite unpleasant. I have never traded coins,actually never thought to do such thing, but yet my transfer market is banned. I want to clarify also that I am a tech person and I understand quite well that the system could mark False Positives, however it is the Tech support team responsibility to fix the problem. 

By the way, the response in the ticket is quite fast, however, no solution and all, it is just a spam. 

stephen9876​ 

You are welcome. Hopefully, you will not need to wait much longer. EA_Barry.

Hello EA_Barry,

Thank you again for your previous responses. My appeal (Case #243729044) is still showing "Waiting on Studio" and it has now been over 7 weeks since submission.

I understand that these reviews can take time, but I was wondering if there is anything further you are able to check on the status of the case, or whether there is any way to confirm that it is still awaiting a manual review.

Thank you for your time and assistance.

stephen9876​ 

"Waiting on Studio" does mean that your case is currently in-process and will be handled ASAP. I will acknowledge that seven weeks is a long time to wait. It is likely there is a backlog of similar cases that are being worked through. EA_Barry.