Got scammed by EA
So, I opened a pack (Holiday Cheers Pack) on the 22nd of December, with the pack description saying: “
Includes 30 Rare Gold Player Items, rated 83 or higher, with 5 guaranteed to be rated 85 or higher. All items untradeable. “
I received players with rating between 75-86 (Bruno Guimaraes being the highest rated). During the time, there were a lot of glitched packs, MattHdGamer made a video regarding that, and i thought we should get a compensation for it. Yet, I still went to the live chat of EA and they said that they are aware of this issue and the team is working in it. Well, I chatted with them a few times until today, when one of their advisors “checked” my account and said that i have received the correct players, just the walkout animation was wrong, which obviously isn’t the case…
When I asked about how to raise a complaint, the advisor said that I can not, because “I received the correct players”…
Literally payed 10 bucks to buy a pack with false description, misleading me into thinking that I am paying for one thing and receiving another… how do you call that?
(I am attaching a screenshot of the screenshot i made when I opened the pack, so you can see the date and pack details - has an icon for being tradable and the description says otherwise)
