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harry712124's avatar
harry712124
New Traveler
1 month ago

PS5 Ultimate Team menus freezing (possible Sky Broadband routing issue)

Hi,

I’m having ongoing issues with Ultimate Team on PS5 in EA Sports FC 26.

Main problems:

  • Ultimate Team menus frequently freeze (e.g. “Updating Store”, “Checking Squads”)
  • Green loading icon spins indefinitely
  • Sometimes get kicked out of Ultimate Team with connection errors

Important details:

  • Gameplay is completely fine (around 8 ms ping, no lag in matches)
  • Companion App and Web App work perfectly with no issues
  • Problem only affects FUT menus on console
  • Internet speed is very high (800+ Mbps)
  • NAT Type 2

Key observation:

  • When I connect my PS5 to a mobile hotspot, Ultimate Team loads instantly and works perfectly
  • When I switch back to my home broadband (Sky), the issue returns

What I’ve already tried:

  • Reinstalling the game
  • Rebuilding PS5 database
  • Restarting router (including long power-off)
  • Changing DNS settings
  • Testing MTU
  • Using both Ethernet and Wi-Fi
  • Logging out/in of EA account
  • Clearing saved data

Conclusion:
This appears to be a routing issue between Sky Broadband and EA servers affecting FUT content (menus/store), while gameplay servers work normally.

Would appreciate any help or confirmation if this is a known issue.

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