PS5 Ultimate Team menus freezing (possible Sky Broadband routing issue)

Hi,

I’m having ongoing issues with Ultimate Team on PS5 in EA Sports FC 26.

Main problems:

• Ultimate Team menus frequently freeze (e.g. “Updating Store”, “Checking Squads”)
• Green loading icon spins indefinitely
• Sometimes get kicked out of Ultimate Team with connection errors

Important details:

• Gameplay is completely fine (around 8 ms ping, no lag in matches)
• Companion App and Web App work perfectly with no issues
• Problem only affects FUT menus on console
• Internet speed is very high (800+ Mbps)
• NAT Type 2

Key observation:

• When I connect my PS5 to a mobile hotspot, Ultimate Team loads instantly and works perfectly
• When I switch back to my home broadband (Sky), the issue returns

What I’ve already tried:

• Reinstalling the game
• Rebuilding PS5 database
• Restarting router (including long power-off)
• Changing DNS settings
• Testing MTU
• Using both Ethernet and Wi-Fi
• Logging out/in of EA account
• Clearing saved data

Conclusion:
This appears to be a routing issue between Sky Broadband and EA servers affecting FUT content (menus/store), while gameplay servers work normally.

Would appreciate any help or confirmation if this is a known issue.