Subject: Refund Request – FC 26 (EU/Norwegian Consumer Rights)
Message:
Hello,
I purchased FC 26 on the PlayStation Store on [purchase date] (Order Number: [insert order number], PSN ID: [insert PSN ID]).
At the time of purchase, the game did not fully match the features or gameplay promised in its marketing and store description, though it was still playable. However, recent updates have significantly worsened gameplay, introducing changes and issues that make the game less functional and even further from what was promised, reducing its value substantially.
Under EU and Norwegian consumer protection laws, digital products must be fit for purpose and as described at the time of purchase. Since updates have degraded the product further, the game is now clearly not as described and not fit for purpose, entitling me to a full refund.
I request a full refund to my original payment method. I can provide documentation of the updates and gameplay issues if needed. I would appreciate a response within 14 days, in line with EU consumer protection guidelines.
Thank you for your prompt attention.
Best regards,
[Your Name]
[PSN ID]
[Order Number]
