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Ainsbury14's avatar
Ainsbury14
Rising Newcomer
2 months ago

Transfer banned

I received a email saying I was banned from the transfer market and was pretty confused! I went onto my companion app after not going on the game for a couple of days to notice my ultimate team was hacked. They sold my 3 tradable players van der sar rating reload leny yoro and scream Jeremy frimpong and use the coins + 500k I already had to trade to them selfs resulting in the ban! For some reason it won’t let me dispute the ban I then wake up today to a second transfer ban even though my account was secured and already had a transfer ban which I can not also dispute! Any ideas what I’m suppose to do now.  

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. We're not able to help with hacked/banned accounts over the EA Forums. You can get some help with being hacked in this article. Also, more information on bans, as well as instructions for disputing them can be found here. Thanks!

  • Ainsbury14's avatar
    Ainsbury14
    Rising Newcomer
    2 months ago

    I understand that I have used that to email already and haven’t heard anything back so not really sure what else I’m suppose to do 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    It can take several days to get a response. Wait at least week before submitting another request.

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