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DEEBSTARK's avatar
DEEBSTARK
Seasoned Newcomer
1 month ago

URGENT ESCALATION: 60 DAYS UNANSWERED BAN APPEAL (Case #224479940)

Hello EA Community Team, I am posting here as a last resort after 60 days of waiting without any resolution or communication regarding my unjust account suspension. The Case Number is: #224479940 My account was suspended on October 6th, 2025. This suspension resulted from following troubleshooting advice (reinstalling the EA App and anti-cheat component) to fix a massive, sudden frame rate drop (from 165 FPS to 30 FPS) that occurred after a game update. This was a technical issue, not a cheating attempt. I submitted a formal appeal on October 7th, and followed up on October 13th with a full explanation, and again on October 20th requesting an urgent decision. Today, December 6th, marks 60 days with zero response from the official support team. I am publicly requesting that a forum moderator or staff member immediately flag my case (#224479940) for senior review. This lack of communication and denial of online access for two months due to a technical error is extremely frustrating. Please intervene and ensure my appeal receives the long-overdue final decision. Thank you. [Abdelfattah / DEEBSTARK]

5 Replies

  • DEEBSTARK​ Only the Terms of Services team handles bans. If they have already denied your appeal then there is nothing else that can be done on EA forums regarding it. 

  • DEEBSTARK's avatar
    DEEBSTARK
    Seasoned Newcomer
    1 month ago

    Thank you for the clarification. To be clear, my appeal has NOT been denied; it has been UNANSWERED for 60 days. That is the core issue being escalated.

  • sniperfox29's avatar
    sniperfox29
    Rising Ace
    1 month ago

    Be honest, you mean nobody here can do anything because this is the most useless forum om the entire planet and only exists so EA can not have to deal with people.

  • DEEBSTARK's avatar
    DEEBSTARK
    Seasoned Newcomer
    1 month ago

    Thank you for the suggestion. I did attempt this exact workaround on October 19th by creating Case #225998289 to inquire about the status of my original appeal (#224479940). Unfortunately, that case also went unanswered. This is why I have had to escalate the issue publicly and privately today.

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