I'd like to confirm whether my case #246717004 is still under investigation. I've been waiting for 28 days with no results, which is unusual. Is it stuck? Could you please provide some feedback?
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Community ManagerHey MarioOliver410,
Sorry to hear that you're still waiting to hear back about your appeal on this account ban.
If you've followed these steps to create an appeal, you're on the right track! Unfortunately, we don't have an ETA to provide, as it depends on the number of cases that the team is actively investigating at the moment. Please take a look at the status of the appeal(s) on your case history page; you can find a bit more insight there.
If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Those usually take a little longer, unfortunately. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!
