Account still locked after 28-day ban expired (False Balance Transfer flag)

Hi everyone,

I am reaching out because I'm experiencing a frustrating issue with my account status and hope a moderator or support staff can look into this.

My account was hit with a 28-day ban for allegedly engaging in a balance transfer. However, I have never done anything like that, and the flag on my account was entirely a mistake.

To make matters worse, the ban period has now officially expired, but when I try to log in, the system is still showing that I am banned.

Here is what I have done so far to try and resolve this:

Submitted an Appeal: As soon as I noticed the issue, I opened an official appeal ticket to dispute the false balance transfer charge.

Waited 3 Weeks: I left the appeal open for about three weeks, but I never received a single reply or update from the team.

Closed the Ticket: Because the ticket was sitting completely stagnant for nearly a month without any acknowledgment, I eventually closed it.

Since I didn't commit the violation in the first place, and my designated penalty period is officially over anyway, my account should be restored. Could someone please look into why the system hasn't updated my status, or help me get this escalated to the right team?

Thank you for your time and help,

ghoulmoha