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stok3s07's avatar
stok3s07
Seasoned Rookie
1 month ago

Ban Appeal Stuck in Waiting on Studio Status for a month

My account on PC was falsely banned in mid-January for something called balance transfer. I submitted a ban appeal and subsequent DSAR request so I could review the transfer market activity that flag...
pc
stok3s07's avatar
stok3s07
Seasoned Rookie
1 month ago

EA_Aljo​ do you recommend that I close my current appeal and open a new one? 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

I think it would be better to create another or open a case with an advisor and ask them for an update.

  • stok3s07's avatar
    stok3s07
    Seasoned Rookie
    1 month ago

    I opened another case but it was closed as a duplicate, when I specifically asked for it not to be closed as a duplicate in my message. What are my options now? It appears my original appeal is either stalled or lost in the queue...

  • stok3s07's avatar
    stok3s07
    Seasoned Rookie
    1 month ago

    236508431 is the case # for my original appeal, 237467837 is for my DSAR. I know you have no part in appeals but could you escalate or reach out to someone on TOS team to see if these got lost in the shuffle? 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 month ago

      If you've got a case submitted, an advisor should be responding as soon as they can. Please keep eye on your email.

      • stok3s07's avatar
        stok3s07
        Seasoned Rookie
        1 month ago

        Yup, I've been patiently keeping an eye out for a month now

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