Forum Discussion

mburt1986

Newcomer

22 hours ago

Can’t log into ultimate team for 3 days now

I can’t log into ultimate team since Tuesday 17th february its now Friday 20th i am somebody who has spent money on FC points so you can imagine my annoyance at losing three days of content and als...

connectivity

EA_Darko

Community Manager

4 hours ago

Hey all, let's start by taking a look at the connection troubleshooting steps

Not seeing anything our side that would be cuasing issues so let's start by going ahead and ruling out connection.

If you try the steps and they don't help then can you grab me the following info:

ISP
Location
Mode
When it happened

Thanks all in advance.

Darko

Rhetum
Rising Novice
3 hours ago
I have gone through and tried the connection troubleshooting steps, and the same connection issue remains (please see attached screen shot).
Here are the info you have requested:
ISP - Netvigator operated by HKT (PCCW)
Location - Hong Kong
Mode - not exactly sure what you meant here, but as an educated guess, I m on Playstation 5 via wifi, trying to connect to FC26 ultimate team mode and pro club mode which both have the same problem of unable to connect to EA server. It couldn’t connect to EA server just after launching the game (without picking the above two game modes) nor picking account profile option under settings in the game, still can’t connect to ea server
When it happened - 2 days ago and counting, as of this moment in time, 22:30 Hong Kong time (GMT+8) 20 Feb 2026

hopefully these info can help you look into it, thank you
- owwokkows
  Seasoned Newcomer
  2 hours ago
  same situation here
  - EA_Darko
    Community Manager
    1 hour ago
    Hey all, if having an issue, please read my last reply and try the troubleshooting and share the requested inform.
    
    If you don't then it makes it difficult for us to look into any possible emerging issue.
    
    Darko
mburt1986
Newcomer
2 hours ago
I’ve been told in live chat that it is a problem EA’s end, so who knows who to believe 🤔
I did promise myself that if it wasn’t fixed by content time on Friday I’d delete the game. A large number of my community have also pledged to do the same. This is bad publicity for EA
When I promised myself I’d delete the game I was almost certain it would be fixed so there would be no need. But it’s less than two hours now until the time I am supposed to be deleting. I can’t believe EA have allowed this with no explanation for why