Forum Discussion

mburt1986

Newcomer

22 hours ago

Can’t log into ultimate team for 3 days now

I can’t log into ultimate team since Tuesday 17th february its now Friday 20th i am somebody who has spent money on FC points so you can imagine my annoyance at losing three days of content and als...

connectivity

EA_Darko

Community Manager

4 hours ago

Hey all, let's start by taking a look at the connection troubleshooting steps

Not seeing anything our side that would be cuasing issues so let's start by going ahead and ruling out connection.

If you try the steps and they don't help then can you grab me the following info:

ISP
Location
Mode
When it happened

Thanks all in advance.

Darko

Rhetum

Rising Novice

3 hours ago

I have gone through and tried the connection troubleshooting steps, and the same connection issue remains (please see attached screen shot).

Here are the info you have requested:

ISP - Netvigator operated by HKT (PCCW)
Location - Hong Kong
Mode - not exactly sure what you meant here, but as an educated guess, I m on Playstation 5 via wifi, trying to connect to FC26 ultimate team mode and pro club mode which both have the same problem of unable to connect to EA server. It couldn’t connect to EA server just after launching the game (without picking the above two game modes) nor picking account profile option under settings in the game, still can’t connect to ea server
When it happened - 2 days ago and counting, as of this moment in time, 22:30 Hong Kong time (GMT+8) 20 Feb 2026

hopefully these info can help you look into it, thank you

owwokkows
Seasoned Newcomer
2 hours ago
same situation here
- EA_Darko
  Community Manager
  1 hour ago
  Hey all, if having an issue, please read my last reply and try the troubleshooting and share the requested inform.
  
  If you don't then it makes it difficult for us to look into any possible emerging issue.
  
  Darko
  - owwokkows
    Seasoned Newcomer
    1 hour ago
    I have ALL the steps you gave and the connect problem remain.
    ISP: Netvigator operated by HKT (PCCW)
    Location: Hong Kong
    Mode: PC, Fc26, ultimate team (and try all the mode in the lobby scene)
    When it happened: 2 days ago and counting, as of this moment in time, 16:00 Hong Kong time (GMT+8) 20 Feb 2026