Can’t log into ultimate team for 3 days now
I can’t log into ultimate team since Tuesday 17th february its now Friday 20th i am somebody who has spent money on FC points so you can imagine my annoyance at losing three days of content and als...
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EA_Darko
Community Manager
Community ManagerHey all, if having an issue, please read my last reply and try the troubleshooting and share the requested inform.
If you don't then it makes it difficult for us to look into any possible emerging issue.
Darko
I have ALL the steps you gave and the connect problem remain.
ISP: Netvigator operated by HKT (PCCW)
Location: Hong Kong
Mode: PC, Fc26, ultimate team (and try all the mode in the lobby scene)
When it happened: 2 days ago and counting, as of this moment in time, 16:00 Hong Kong time (GMT+8) 20 Feb 2026
After searching for a solution over internet, i have come across a way to finally get connection back to EA server.
The problem seems to be EA server having a soft ban/blocks on a range of IP addresses that are provided by my ISP (Hong Kong - PCCW)
So with one of the oldest internet trick, given in Hong Kong ISP mostly do not provide a static IP address to their customers, is to manually release and renew the modem’s IP address. Your ISP will assign you with a new dynamic IP address.
This could be done via logging into your home network router (depending on your router model) and there should be an advance option somewhere to manually force the renewal of your modem (provided by your ISP) IP address.
Interestingly though after some testing, sometimes after renewing the IP address and gaining access to the EA server, and after playing a few games when I’ll need to log out and turn off my PS5 to attend some business. When I return a few hours later, I will again find myself unable to login to EA server, and henceforth require to renew the IP address again, to once again gain connection to the EA server.
Maybe EA can help looking into this? or EA are intentionally having these soft bans/block on those IP addresses? Given that PCCW is one of the largest or if not already the largest ISP in Hong Kong, this should be affecting a lot of users from Hong Kong.
Anyways thanks for attempting to help, and hope this solution can help others that are stuck with this can not connect to EA problem.
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