Hi.
This is an ongoing issue for almost everyone in Bangladesh. FC26 cannot connect to EA servers on PS5. It keeps on showing “You have lost your online connection/Cannot connect to server”. We have contacted ISPs but from there end things seem to be normal. We can normally login to FC25 but for FC26 it’s not connecting.
Please help! A lot of people can’t play the game after purchasing. The same issue is also happening on in PC platform!
They aren't doing anything about it i have the game from past 3 days same issue they won't solve it like till next 2 week probably thats just how they are.. FYI i am from india facing same issues
It's HK here
HK time 2100-0000 on 1 Oct 2025
2 of my 4 friends stayed unable to enter the game
I am from Hong Kong and its down for me too. PC
Possible fixes for “Cannot connect to EA servers” on PS5 / Hong Kong region:
1. Check EA / PSN server status
- Visit EA’s Server Status page to confirm FC 26 servers are up. 6
- Check PlayStation Network status for your region (Hong Kong)
2. Restart everything
- Power off PS5 fully, unplug for 30 seconds
- Restart your router / modem
- Turn back on PS5 and try again
3. Use a wired connection
- Connect PS5 to router via Ethernet cable instead of Wi-Fi
- If Wi-Fi, try switching from 2.4 GHz to 5 GHz band (if available)
4. Check and set correct DNS / network settings
- On PS5: go to Settings → Network → Set up Internet → Custom
- Use manual DNS (for Hong Kong / region-friendly): e.g. 8.8.8.8 / 8.8.4.4 or Cloudflare (1.1.1.1)
- Enable or check UPnP (in router settings)
- Make sure NAT type is “Open” or “Type 2” on PS5
5. Disable VPN / Proxy
- If you're using any VPN or proxy, disable it
- Sometimes ISPs use proxies or filtering—ask ISP if such is in place
6. Check firewall or router blocking
- Some routers have firewall rules that block gaming ports
- Open or forward ports used by EA / PlayStation (TCP/UDP)
- Ensure router isn’t blocking outbound connections to EA IP ranges
7. Clear PS5 cache / rebuild database (safe mode)
- Boot PS5 into Safe Mode → choose “Rebuild Database”
- This can fix corrupt system data affecting network
8. Sign out and back into EA / PlayStation accounts
- Log out EA account from FC 26, then log back in
- Make sure your EA account is properly linked to your PlayStation account
9. Update system & game
- Ensure PS5 firmware is up to date
- Make sure FC 26 is the latest patch
10. Contact your ISP
- Ask if there is any routing/filtering issue to EA servers
- Sometimes ISPs block or route traffic inefficiently
11. As last resort, raise a support ticket with EA
- Provide your region (Hong Kong), console (PS5), error messages, ISP, and what you have already tried
Same here .... Im from south africa and im facing the same issue
I can connect perfectly to fc25 but fc26 I cannot connect to their servers
