Cannot connect to Ultimate Team in full game, but Web App/Companion works

Hello,

I’m having an issue with FC 26 on PC where I cannot access Ultimate Team from the full game.
Every time I try to enter Ultimate Team, I get this message:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

Important detail: the Web App and Companion App work normally. I can access my Ultimate Team club there, so the club itself is not completely inaccessible. The issue only happens in the full PC game.

Troubleshooting already completed:

- Restarted PC and router

- Tested on home internet

- Tested using mobile hotspot

- Reinstalled the EA App

- Reinstalled EA AntiCheat

- Repaired the game

- Tried from a different Windows local account

- Checked for local FC files/settings

- Cleared cache/DNS/network troubleshooting

- Other online modes appear to work

Since the same error happens even on mobile hotspot and from a different Windows local account, this does not seem to be caused by my home network or Windows profile.

This looks like either a full-game Ultimate Team session/account issue or something specific to the PC game client connecting to Ultimate Team.

I already have an EA Help case open, but support is taking too long and I am missing time-limited Team of the Season content, objectives, and rewards.

Can this please be escalated or checked by the technical team? Is anyone else having the same issue where Web App/Companion works but the full game cannot enter Ultimate Team?

Platform: PC

Game: EA SPORTS FC 26

Mode affected: Ultimate Team

Error message: “Connecting to Ultimate Team is not possible at the moment.”