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I just bought the game, but after about 30 seconds of launching it, the game crashes and everything freezes. I request that the authorities resolve this issue as soon as possible. Have a good day. ( ...

freezing

EA_Aljo

Community Manager

1 month ago

Hi there. Thanks for reaching out. I'll try to help with your crashing issue. Please gather a DxDiag report and attach it to a response here. Instructions can be found in this article.

arrrps

Rising Traveler

1 month ago

this not a a good solution...fix the game. we bought it and should not have to do any of this on our computers to make YOUR game work.

EA_Aljo
Community Manager
1 month ago
It's not intended to be a solution. This will help diagnose what the issue is.

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