Forum Discussion

Newcomer

1 day ago

Solved

Companion App sync error: 2,000,000 coin card vanished

Hello Community Managers,

On August 29th, I purchased a player card for 2,000,000 coins on the Transfer Market using the EA Sports FC 26 Companion App. Right after the purchase, while attempting to manage the card to send it to the Transfer List / Evolutions, the app glitched and the item completely vanished.

Here are the key details:

Item Price: 2,000,000 coins (coins were deducted instantly)

Platform: Xbox Series S / Companion App

Date of Purchase: August 29, 2026

Current Status: The card is NOT in Quick Sell Recovery, NOT in my Club, and NOT on my Transfer List. Logging into the console did not trigger the Unassigned items screen either.

I have contacted EA Help multiple times, but my cases (#253672328 and #253656023) keep getting automatically marked as "No Fix Available" without an advisor actually auditing my account's transaction history.

Could an EA Community Manager please escalate this to the Studio/Specialist team to check my Transfer Market transaction log from August 29th and restore the missing card or the 2,000,000 coins?

Attached is the screenshot showing the closed cases on EA Help.

Thank you for your support!

missing content

xbox

EA_Claus
9 hours ago
Hey dariuskrk,

If a Player Item gets stuck after you’ve bought it from the Transfer Market, it should be automatically corrected within 72 hours.

Check your Transfer Targets to see if your Item appears after 72 hours.

If it doesn't appear after 72 hours, please reach out to the Customer Support team to take a closer look at the account, using the Contact us button at the bottom of this guide to find missing items.

Thank you for your patience with this.

5 Replies

EA_Claus
Community Manager
4 hours ago
After you open the guide to find missing items, scroll all the way to the bottom.
dariuskrk
Newcomer
5 hours ago
I can't find the next step you're talking about.
EA_Claus
Community Manager
5 hours ago
I can't escalate this for you. Please reach out to the Customer Support Team using the Contact us button at the bottom of the guide to find missing items.

Our advisors will do their best to continue helping you.
dariuskrk
Newcomer
5 hours ago
Hi EA_Claus,
It has now been more than 72 hours since the incident (purchased on Friday, August 28th and disappeared on Saturday, August 29th around 12:00 PM EEST).
I have checked my Transfer Targets, Transfer List, Club, and Quick Sell Recovery multiple times, but my Michael Olise FUTTIES (99 OVR) card is still missing.
As instructed by the guide, since the automatic 72-hour window has passed without resolution, I need a manual investigation of my account's transaction logs to restore the item or refund the 2,000,000 coins spent on it.
Could you please escalate this issue to the technical support team so they can check the database records for my account?
Thank you,
dariuskrk
EA_Claus
Community Manager
9 hours ago
Hey dariuskrk,

If a Player Item gets stuck after you’ve bought it from the Transfer Market, it should be automatically corrected within 72 hours.

Check your Transfer Targets to see if your Item appears after 72 hours.

If it doesn't appear after 72 hours, please reach out to the Customer Support team to take a closer look at the account, using the Contact us button at the bottom of this guide to find missing items.

Thank you for your patience with this.