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7sqz's avatar
7sqz
Rising Novice
25 days ago

Connection freezes every 15 seconds – stable ping but constant lag (PS5)

Hi,   I’m having a very strange connection issue on PS5.   Every single match (Rivals, Champs, everything), I get a “connection unstable” warning exactly every ~15 seconds. The game freezes for a...
lag
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
25 days ago

Hi there. Thanks for reaching out. Let's take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.

  • 7sqz's avatar
    7sqz
    Rising Novice
    24 days ago

    Hi,

     

    Here is what you answered for.

     

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      24 days ago

      Hello. Thanks for gathering the screenshots. It looks like you're on a wireless connection. Can you switch to a wire or is your router too far away?

      • 7sqz's avatar
        7sqz
        Rising Novice
        23 days ago

        Hi. I’m actually on a wire connection.

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