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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. Have you tried the connection troubleshooting steps here? In many cases, you just need to power cycle your modem/router and hard restart your console. Take a look at these steps to do that:

    1. Unplug your modem/router for 2 minutes
    2. Hold down the power button on your console until it turns off
    3. Plug in your modem/router and make sure it's online
    4. Power on your console and try playing again

    Let me know if this helps or not. Thanks!

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