Constant clicking sounds ps5

Hi I have reflected on your response and it feels like ive been brushed under the carpet. Customer service should be delivered to make every customer feel like you have done your absolute best to help the customer...for example Amazon customer service.  They dont turn you back because not every customer has experienced the issue. They will assist and assist to find the best solution for you as a customer. But with your response It looks like loads of people need my issue before ill even be listened too, which is so unfair.  I PAID for a service I cant use and all you said was mute the game sounds which doesnt even fix the issue. The sound shouldn't be happening but it is. Constant clicking while playing online games in fc is the worst thing ever. I had fc25 and it wasn't there. Fc26 its there....what changed? Please Ea darko can you just forward my case to someone high up. Paying 69.99 for a game I can only play 50% is not fair.

Absolutely shocking from EA_darko… he’s not being rude and you are 100% saying that it’s it’s a system issue when it clearly isn’t. The clicking sound is the same sound when you click in the menu. Why would a sound made by ea be caused by the ps5 system. Many people have had this issue and you don’t want to fix it because it will cost you and talk time. I can’t believe this issue is still here after 2 titles. This person here raising the issue is helping you as a company. You should be taking this criticism on board and helping him. He has the right to be angry because this is an issue from your end and he’s paid 60 pound on this game… DO BETTER 

Appreciate your support.  They are just ignoring the truth and blaming it on external factors.  Of course ea_darko knows its in the game but hes obviously been given a script to follow. "Oh the servers are lagging " blame the customers internet, "clicking sounds in our game" blame the users console...they're always shifting the blame on something else and wont take direct responsibilities.  Ea_darko its not just me experiencing this issue. Please do the right thing and help us by telling them developers about the issue. 

Hi EA_Darko   I just wondered if you had any luck forwarding this case. Someone else has come forward saying its been going on since last years game. So obviously the game has been copy and pasted and you have brought the same issues from 25 to 26 exactly like chloe kellys hair turning black.  So darko have you done the right thing and tried to help your paying customers? Thank you

Hi EA_Darko​ I have included the exact sound that happens when you click things on fc26. Just to eliminate that its not the system thats making the sound. Rather your game. And ill confirm the sound is only while playing online. I really hope you can do something because I personally feel you dont care. I could be wrong but its absolutely horrible living with misophonia and the one thing I loved was playing football...especially online with my friends and I cant do it unless I turn my tv volume off so I cant hear the constant clicking. I want to enjoy the crowd, the sounds the game makes when you score, the commentary etc.  Please please darko do something. So I can actually enjoy playing with my friends again.

In my ps5 pro is the same like Louis1210 said, the most of it is when the opposite player pause the game and came back, looks like they doing something in connection, after that start the "click" sound. EA must change the quit option from against player when you find a opposite player to play the game(35 secs to choose screen), they do a glitch internet and game get slow/lag and unplayable 

Hey all, as mentioned previously we have raised this with the team, if there is an update we will let you know. It may not be what you want to hear but it is the truth.

When something like this occurs we need to troubleshoot it and rule things out. It's annoying and may feel like we don't care but the fact that I've been in here replying and trying to pinpoint the cause shows I do.

That we are not seeing many reports of this and that when playing ourselves we are not able to recreate the issue then we need to explore all avenues. 

A lot of issues that people experience in-game are often caused by console or PC or some settings issues. Because of this, we need to take the time to look into it. Generally a bug like this would see hundreds if not thousands of reports so when we have a single report or a handful then it is almost always an issue on the user side. This is generally a good thing as troubleshooting often fixes it.

If you look at the similar issues you linked they are different to what you experience, they mention issues with lag and connection which is not something you are experiencing. That you are not seeing the same issue would mean that you are experiencing a different issue. It's all about trying to identify the cause and rule things out to get you back into your game as fast as we can.

We will update you all when our team has more info around this and thanks for your patience.

Darko

Thank you so much for sending the team the information.  

From what I know on my end

•clicking sounds only appears on online games

•i play on ps5

•the clicking can be every 5 to 10 seconds....but occasionally its every 1 to 2 seconds.

•its the same sound as in the fc menus when you change a setting....is something being changed while im playing? 

•occasionally the players will stutter when the clicking happens.  Is it linked or just the odd bit of lag over the weekend which is so common.

• people mention its in fc25...i personally never had it but I wouldnt be suprised. 

•if you google fc26 clicking sound or even fc25 clicking sound....theres so many articles about it on redit, ea forms and other various forums. Yes they might be different cases but they all mention the clicking sound during gameplay...the exact sound thats in the fc menus when changing the setting / sliders. 

Please find a cure to this horrible sound. This is a billion dollar company. If they can cure covid you guys shouldnt have a problem curing the clicking. 

I find it very hard to believe these employees play this game lol 

If they cant fix chloe kellys hair from going blonde to brunette we have no hope. They ported the bug from 25 to 26 so obviously were playing with a copy and paste game