Thank you, EA Sports, for the wonderful cup. It was the last match, I was winning 6-2, my opponent left the match, and then I was thrown back to the main menu and given a loss. How is that possible? What's the point of playing and winning if there's going to be an error?
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Community ManagerIt can be frustrating darthvader8841 and understand the annoyance of getting a loss at such a time but this point to a connection issue which is something that we can work on.
Unfortunately, we are not able to change the outcome of these decisions so cannot change the loss.
To start with would you mind trying the steps in this help article
Those will help you make sure your connection is running as best it can. Let me know if you continue to see issues.
Darko
