Forum Discussion

stpdplr's avatar
stpdplr
2 days ago

Disconnect in every RUSH game...

Since 23/10/2025 you fixed disconnection in rivals, but didn't fix DC in RUSH games. I can't play, 19 of 20 matches I have disconnection from match. Can you fix that p.o.s???
connectivity
crashing
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 days ago

Hey there. Thanks for reaching out. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

stpdplr's avatar
stpdplr
2 days ago

EA_Aljo​, this screenshot? And I obtained the connection report.

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thank you. Your connection quality is the issue here. Packet loss and high latency are causing the disconnects. Try the troubleshooting steps here. You also may want to speak with your ISP to see if they are noticing any issues.

    • stpdplr's avatar
      stpdplr
      2 days ago

      Nope, this will not solve the problem. Before patch 23/10/2025 I didn't get no one disconnect in any game mode, my connection was the same and all was good. I can't do nothing to make my connection better, I live far away from your servers, this connection is the best in my region. EA_Aljo​, do you have any suggestions for this question?

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