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ykradd's avatar
ykradd
Seasoned Newcomer
4 days ago

Disconnected from joining Clubs Rush

This is my friend’s problem he’s dealing with. He started playing recently on Xbox with the free showcase mode. So every time he loads in a Clubs Rush game, could be normal or live event, it just loads him into a game with like 20 people on the pitch and then disconnects him from it saying “You lost your connection to your opponent. We’ll check the match report to see who one and who lost.” and he can’t play.

This happens randomly because sometimes it works after deleting the game but it comes back whenever. I just want to know how to fix this so I can play with my friend. 

His Xbox User is: EnthusedBoy0325

 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. Sorry to hear about your friend's troubles with disconnecting! Can you ask them to check the network settings on their Xbox? Let me know what the NAT is and what IPv they're using. If their NAT is strict, they need to change that to open or moderate. Those can be edited through the router admin. Thanks!

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