EA account disabled on PS5
Hi everyone,
I keep getting an “Your account has been disabled” screen on PS5 (screenshot attached) saying I violated the EA User Agreement. I’m based in France, I’ve never done anything wrong on this account, and I have a legitimate PS Plus subscription tied to it. I’ve tried contacting EA support multiple times through the QR code / help link on the screen, but I get no response.
I just want to play in career mode with the last updates nothing more.
Has anyone else run into this? What worked for you to actually get a human response from EA support, or get the ban reviewed/lifted? Any advice appreciated.
Hey mnbrzzzz,
While we can't help with bans here on the forums, you can always raise a dispute with our terms of service team. It can take them a few days for them to get back to you, so I can only ask that you're patient until they finish their investigation. You can always check the status of your case here, just be careful not to continue it as that will pull it out of the queue and it'll take longer to get a response.
