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Rvch2Roaming's avatar
Rvch2Roaming
Seasoned Newcomer
3 months ago

EA FC 26 Crashing Issue – Anyone Else Facing This?

Hey everyone,

I’m running into a major issue with EA FC 26. Every time I launch the game and start a match, I can play for about 10-20 minutes, and then, out of nowhere, the game crashes. It feels like the game just shuts down abruptly, as if someone hit Alt+F4, but there’s no error message or warning.

I’ve tried everything I could think of to fix it, including:
- Reinstalling the anti-cheat software
- Verifying the game files integrity
- Adding EA FC and the anti-cheat to my firewall/antivirus exceptions
- Reinstalling EA FC 26
- Performing a clean boot
- Disabling overlays and unnecessary programs
- Lowering the game settings to the lowest possible and locking the FPS

But no luck so far. Has anyone else experienced this, or maybe found a solution? Any advice would be greatly appreciated!

Thanks!

Here is also message from event viewer:
Faulting application name: eaanticheat.gameservice.exe, version: 1.0.48932.0, timestamp: 0x68c2e0a8
Faulting module name: ntdll.dll, version: 10.0.19041.6093, timestamp: 0xd1cd3808
Exception code: 0xc0000374
Fault offset: 0x00000000000ff3c9
Faulting process ID: 0xe40
Faulting application start time: 0x01dc324f3caa4420
Faulting application path: C:\Program Files\EA\AC\eaanticheat.gameservice.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: a4a0f62e-a911-4a7d-85f2-97677960f042

16 Replies

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello everyone,

    Thank you for bringing this issue to our attention.

    If you are still experiencing crashes, please include the following information: 

    • Platform 
    • Gamertag / Username 
    • Timestamp (with timezone) 
    • Game Area / Feature / Mode (where the crash happened)
    • Potential steps to reproduce the issue 
    • Are you using safe boot
    • Your DxDiag report (this helps us understand your system setup and diagnose technical issues more efficiently) 

    You can find instructions on how to create and share a DxDiag file here. 

    Thank you.

  • SHMOKEYXD's avatar
    SHMOKEYXD
    Rising Newcomer
    2 months ago

    My friend had this problem, i suggested clearing the cache on the ea app and his game has not crashed since he has recently just upgraded his hardware hope this helps.

  • SHMOKEYXD's avatar
    SHMOKEYXD
    Rising Newcomer
    2 months ago

    Here is how you can clear you cache 

    Open the EA app.

    Click the three lines in the top-left corner.

    Go to Help app recovery.

    Click Clear Cache

  • Tsvetkov_army's avatar
    Tsvetkov_army
    Seasoned Newcomer
    2 months ago

    Same problem here.Please Ea,there are many people facing a problem on pc where you can not play rivals or champs for a full match.It disconnects right after 2 to 3 minutes and it is really frustrating.Please make the servers and the game as a whole more stable for pc

  • mare984's avatar
    mare984
    Rising Newcomer
    2 months ago

    "You have forfeited the match due to an insufficient numbers of players"

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