Forum Discussion

Chisoff's avatar
Chisoff
Newcomer
8 days ago

Factory Reset of PC game still not launching

I've performed a factory reset of Windows, installed FC 26 on a clean SSD, installed the latest NVIDIA driver, and the game still crashes at the same point. Other EA games (Skate) launch normally. I have FC26.exe crash dumps showing an access violation. Can this be escalated to the FC PC team as a reproducible startup crash?

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there,

    Thanks for confirming you've already tested with a fresh Windows installation, a clean SSD, and the latest NVIDIA drivers.

    To clarify, can you help narrow down exactly where the crash occurs? Does the game close before the EA AntiCheat window, during startup logos, at the main menu, or somewhere else? Are you seeing an error message of any kind, or does it simply close? 

    One additional thing worth checking is whether the game behaves the same after closing any background applications that interact with your games (Discord overlay, Game Bar, Overwolf, MSI Afterburner/RTSS, RGB software, antivirus software, etc.). As you mentioned other games work, I'm not sure if some of these other programs may have been installed after the factory reset and are running in the background as well. A clean boot can help rule out another background service interfering with the game if so.

    If you're able to attach a Dxdiag, that can also give us some additional details to see what could be contributing to this, thanks!

Featured Places

Node avatar for FC 26 Technical Issues

FC 26 Technical Issues

Having issues with FC 26? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 22 minutes ago
17,408 Posts