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timurhasankaya's avatar
timurhasankaya
Seasoned Newcomer
3 days ago

FC 26 game is crashing.

*snip*

Hello, I bought FC26 from you yesterday. Normally, I have no problems with any of your games, but with this one, after 4-5 minutes of opening it, the entire computer suddenly freezes. No keys or keyboard work. The DualShock controller works fine; the same error occurs even when it's not plugged in. My PC system is very high-end, so it's impossible for it to be unable to run the game. I cleaned the graphics card and restarted, but I'm still getting the same problem. I've tried everything, and the issue persists. If you're not going to fix this, please refund my money.

(CM: Edited to remove additional language. Please post in the language of the board.)

5 Replies

  • Intercalaryland's avatar
    Intercalaryland
    Seasoned Newcomer
    3 days ago

    Hello, I bought FC26 on 12 Dec 2025, however, when I tried to start the game, there was such an error message.

    The general meaning of the error message is my EA anti-cheat is not the latest version.

    I just installed the game, so it is the latest version.

    And by the way, because EA translated the error message into Chinese in terrible way, I can't accurately translate it back to English, so I can't find out the solution from media like Utube or so.

    As I know many Chinese users meet the same problem, all our EA games are no longer available.

  • wwael0ma's avatar
    wwael0ma
    Seasoned Newcomer
    3 days ago

    It's the same problem as mine. The problem is with the anti-cheat software. Today's update came and after a shake appeared

  • wwael0ma's avatar
    wwael0ma
    Seasoned Newcomer
    3 days ago

    My problem has been solved. 

     It's because of the antivirus software. BeitDefender. disable it

  • Intercalaryland's avatar
    Intercalaryland
    Seasoned Newcomer
    3 days ago

    Thanks, I will try. I don't use anti-virus, but I do use windows safe center.

  • Intercalaryland's avatar
    Intercalaryland
    Seasoned Newcomer
    3 days ago

    I closed the fire-wall, it didn't work.

    When I started the game, it ran for a while and then nothing happened.

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