Community ManagerHi there. This happens when your console is overheating. Make sure the vents are clear of any debris and that your console is in a well-ventilated space. You may also need to open your console and clean it out.
You will need to contact the retailer the game was purchased from to see if a you qualify for a refund. If it was purchased through the EA App, please see this article.
My vents are clean I open it up every 6 months and deep clean my ps cause I am a collector and I care a lot about my consoles. I play a lot of games also heavy games like rdr, gta, wukong, last of us were and ghost of yotei were played recently on my ps and it played well without issues, for the past 2 months it only overheats and crashes with fc26.
