FC points not loading

Absolutely disgusting from EA. I brought some fc points about 20 mins after team of the year attackers were released and the points didn’t come onto my account. As EA instructs, i waited for 24 hours and decided to open a case after they still weren’t here and after a couple days fo giving them all the information i can they have denied and wrong doing and refused to help. Is any one else having this issue because this is a complete money grab and disgrace from EA.